Delivery & Installation Policy
Delivery & Installation Policy
Delivery & Installation
Delivery and installation services are available for selected Adaptable products. Where installation is included or selected, our team will assemble and install the product at the agreed delivery location.
Customers are responsible for ensuring that the delivery and installation location is accessible and suitable before the scheduled appointment.
Delivery Access Requirements
Please ensure there is sufficient access for our delivery and installation team to transport the products safely into the premises.
Customers should inform us in advance of any access restrictions, including but not limited to:
- Staircases or steps
- No lift access
- Narrow corridors or doorways
- Restricted loading or parking areas
- Height or size restrictions
- Security clearance requirements
- Limited delivery hours
Additional charges may apply where special arrangements, additional manpower or extended delivery time are required.
Staircase & No-Lift Access
Where lift access is unavailable or the product cannot fit into the lift, staircase delivery will be subjected to additional charges and operational feasibility.
Customers must inform Adaptable in advance if staircase access is required. Our delivery team reserves the right to decline delivery where access is unsafe or unsuitable.
Delivery Appointment
Delivery and installation will be arranged according to an agreed appointment date and time slot.
Customers or an authorised representative must be present to receive the delivery and inspect the products.
If our delivery team is unable to complete the delivery due to customer absence, incorrect address, inaccessible premises or undisclosed access restrictions, additional charges may apply for a subsequent delivery attempt.
Inspection Upon Delivery
Customers are encouraged to inspect all products upon delivery and installation.
Any visible damage, missing items or incorrect products should be brought to the attention of our delivery team immediately and reported to Adaptable as soon as possible.
Once the delivery and installation have been completed, customers are responsible for ensuring that the products are used and maintained in accordance with the relevant product guidelines.
Installation Area
Customers are responsible for ensuring that the installation area is ready and accessible before our team's arrival.
The area should be reasonably clear of furniture, personal belongings and other obstructions to allow our team to carry out the installation safely and efficiently.
Adaptable reserves the right to postpone or decline installation where the working environment is unsafe or unsuitable.
Failed or Rescheduled Deliveries
Please notify us as early as possible if you need to reschedule your delivery appointment.
Additional charges may apply for last-minute cancellations, failed delivery attempts or rescheduling requests.
Removal of Existing Furniture
Unless otherwise agreed, our delivery and installation service does not include the dismantling, removal or disposal of existing furniture.
Customers are responsible for ensuring that the installation area is cleared before our team arrives. Disposal services are available at additional costs and by quote basis, which has to be informed prior to scheduled installation date.
Important Note
Adaptable will take reasonable care during delivery and installation. However, customers should ensure that adequate access and protection are provided for flooring, walls, lifts and surrounding areas where necessary.
Nothing in this policy affects your rights under applicable Singapore laws.