Exchange / Refund Policy

At Adaptable, we take pride in providing quality standing desks and ergonomic chairs. Please read our Exchange/Refund Policy carefully before placing your order.

1. Refunds

No refund policy: All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. However, the Company allows any unused amount to be converted into store credits. Store credits are valid for 1 year. Any balance store credits after 1 year will be forfeited (not convertible into cash or any type of refund).

Otherwise, you may consider to return and exchange to other products.

Delivery, installation, assembly and other service charges that have already been performed may not be refundable unless otherwise required by applicable law.

2. Exchanges 

We understand that circumstances may change. However, due to the size, nature and handling requirements of our furniture products, exchanges are subject to the following conditions:

• Exchange requests must be submitted within 7 days from the date of delivery or collection.
• Products must be unused, unassembled and in their original condition and packaging.
• All original accessories, parts, manuals and packaging must be included.
• Exchanges can be performed for pristine and unused product/s.
• Product/s to be exchanged must be returned in its original packaging. The packaging must be undamaged (i.e. untorn foam sleeve and cutouts, undamaged Styrofoam, undamaged outer carton, etc).
• Exchanges will not be entitled to any refund, full or partial. Excess amount will be converted into store credits. Store credits are valid for 1 year. Any balance store credits after 1 year will be forfeited (not convertible into cash or any type of refund)
• 1:1 exchange will be made for defective product/s. Cosmetic defects are to be exchanged (in its original and undamaged packaging) within 7 days of delivery, otherwise defects and damages will be considered to be inflicted after purchase
• Delivery, installation and assembly charges are non-refundable.
• Any return delivery or transportation costs will be borne by the customer.
• Approved returns may be subject to a reasonable administrative and/or restocking fee. 
• All exchanges are subjected to inspection and approval

AdapTABLE shall, at its sole discretion, either repair the defective Product or replace the defective Product with an equivalent Product, where the Product is faulty due solely to defective materials or workmanship. Any components of the Product which are replaced or removed by AdapTABLE shall be the property of AdapTABLE. Any repairs done or replacements provided to any of the Product will not extend the said warranty term for any of the Product.

3. Customised & Made-to-Order Products

Customised, made-to-order or specially ordered products are strictly non-returnable and non-refundable, except where the product is defective or does not correspond with the agreed specifications.

This includes, but is not limited to:

• Custom-sized tabletops
• L-shaped or specially configured desks
• Customised dimensions
• Custom tabletop materials or finishes
• Solid wood tabletops
• Modifications done on any type of table top or frame
• Other products made or ordered specifically according to the customer's requirements

Customers are responsible for ensuring that all selected dimensions, configurations, colours and specifications are correct before confirming their order.

4. Damaged or Incorrect Items

Please inspect your items upon delivery or collection.

If your product arrives damaged, defective or incorrect, please notify us as soon as possible and provide:

• Your order number
• Clear photographs or videos showing the issue
• A description of the problem

We may arrange for an inspection, repair, replacement or other appropriate resolution depending on the nature of the issue.

Please do not dispose of the original packaging or attempt to repair or modify the product before contacting us, as this may affect our ability to assess the issue.

5. Minor Cosmetic Variations

Minor variations that do not affect the functionality, safety or intended use of the product may not be considered defects.

For solid wood tabletops, natural variations in wood grain, colour, texture, knots and other natural characteristics are part of the material and should not be considered defects.

6. Warranty Claims

Products covered by an applicable Adaptable warranty will be assessed in accordance with the relevant warranty terms and conditions.

Where an issue is covered under warranty, Adaptable may, depending on the circumstances, provide repair, replacement parts, replacement of the affected product or another appropriate remedy.

7. Our Commitment to Your Statutory Rights

Nothing in this Return & Refund Policy is intended to exclude or limit any rights that customers may have under applicable Singapore consumer protection laws.

Contact Us

For refund, exchange or product-related enquiries, please contact AdapTABLE with your order details and supporting photographs or videos where applicable. We will review your request and assist with the next steps.