EXCHANGE, RETURN & REFUND POLICY
EXCHANGES
- Exchanges must be done within 7 calendar days of delivery.
- All exchanges are subjected to inspection and approval.
- 1:1 exchange will be made for defective product/s. Cosmetic defects are to be exchanged (in its original and undamaged packaging) within 7 days of delivery, otherwise defects and damages will be considered to be inflicted after purchase.
- Exchanges can be performed for pristine and unused product/s.
- Product/s to be exchanged must be returned in its original packaging. The packaging must be undamaged (i.e. untorn foam sleeve and cutouts, undamaged Styrofoam, undamaged outer carton, etc).
- Exchanges will not be entitled to any refund, full or partial. Excess amount will convert to store credits.
- Customers are required to bring the product/s back to AdapTABLE's warehouse at their own cost for the exchange, unless otherwise stated.
- AdapTABLE charges labour and transport fee for onsite exchanges ($50 onwards), unless otherwise stated.
- Custom products are not applicable for exchanges.
- To reduce the likelihood of requiring exchange, do ensure to measure accurately the size available to place your standing desk with sufficient allowance (2-3cm) along the edges!
RETURN AND REFUND
- Returns must be done within 7 calendar days of delivery.
- All returns are subjected to inspection and approval.
- Defective product/s will be exchanged and are not applicable for refunds, full or partial.
- All product/s shall be returned in pristine and unused condition.
- Product/s to be returned must be in its original packaging. The packaging must be undamaged (i.e. untorn foam sleeve and cutouts, undamaged Styrofoam, undamaged outer carton, etc).
- Only product costs will be factored in for refund calculation (service fees will not be refunded: delivery, installation, etc)
- Additional fees maybe determined after inspection of the condition of the returned product/s (packaging and contents).
- Customers are required to bring the product/s back to AdapTABLE's warehouse at their own cost for returns.
- AdapTABLE charges labour and transport fee for onsite returns ($50 onwards).
- All returns are subjected to a 15% administrative charge or $50, whichever is higher.
- Refunds will be processed within 14 days after the return is completed.
- Custom products are not applicable for refunds.
EXCHANGES
| Products in sealed and unopened condition | Products opened and used | Defective products | |
|---|---|---|---|
| Exchange validity period | Within 7 days of delivery | NA | - Within 7 days of delivery for cosmetic defects OR - Upon discovery of functional defects |
| Product packaging | To be returned in original undamaged packaging | NA | To be returned in original undamaged packaging for cosmetic defects |
| Exchange shipping cost | 1. Self exchange by customers at AdapTABLE's warehouse 2. On customer's cost for self-engaged couriers 3. Onsite exchanges by AdapTABLE ($50 onwards) | NA | 1:1 onsite exchange for defects reported within first 7 days. Therefore, a $50 fee is chargeable for onsite exchange or repair. |
| Administrative charges | NA | NA | NA |
| Refund | - No refunds, full or partial - Excess will be converted to store credits | NA | - No refunds, full or partial |
EXCHANGES ARE SUBJECTED TO INSPECTION AND APPROVAL
REFUNDS
| Products in sealed and unopened condition | Products opened and used | Defective products | |
|---|---|---|---|
| Return validity period | Within 7 days of delivery | NA | See exchange policy |
| Product packaging | To be returned in original undamaged packaging | NA | See exchange policy |
| Return shipping cost | 1. Self return by buyers to AdapTABLE's warehouse 2. On buyer's cost for self engaged couriers 3. Onsite returns by AdapTABLE ($50 onwards) | NA | See exchange policy |
| Administrative charges | 15% of product value or $50 (whichever higher) | NA | See exchange policy |
| Damage charges | Based on condition during return | NA | See exchange policy |
| Refund | Will be processed within 14 days after return is completed and approved. | NA | See exchange policy |
RETURNS ARE SUBJECTED TO INSPECTION AND APPROVAL
