EXCHANGE, RETURN & REFUND POLICY

EXCHANGES

  • Exchanges must be done within 7 calendar days of delivery.
  • All exchanges are subjected to inspection and approval.
  • 1:1 exchange will be made for defective product/s. Cosmetic defects are to be exchanged (in its original and undamaged packaging) within 7 days of delivery, otherwise defects and damages will be considered to be inflicted after purchase.
  • Exchanges can be performed for pristine and unused product/s.
  • Product/s to be exchanged must be returned in its original packaging. The packaging must be undamaged (i.e. untorn foam sleeve and cutouts, undamaged Styrofoam, undamaged outer carton, etc).
  • Exchanges will not be entitled to any refund, full or partial. Excess amount will convert to store credits.
  • Customers are required to bring the product/s back to AdapTABLE's warehouse at their own cost for the exchange, unless otherwise stated.
  • AdapTABLE charges labour and transport fee for onsite exchanges ($50 onwards), unless otherwise stated.
  • Custom products are not applicable for exchanges.
  • To reduce the likelihood of requiring exchange, do ensure to measure accurately the size available to place your standing desk with sufficient allowance (2-3cm) along the edges!

RETURN AND REFUND

  • Returns must be done within 7 calendar days of delivery.
  • All returns are subjected to inspection and approval.
  • Defective product/s will be exchanged and are not applicable for refunds, full or partial.
  • All product/s shall be returned in pristine and unused condition.
  • Product/s to be returned must be in its original packaging. The packaging must be undamaged (i.e. untorn foam sleeve and cutouts, undamaged Styrofoam, undamaged outer carton, etc).
  • Only product costs will be factored in for refund calculation (service fees will not be refunded: delivery, installation, etc)
  • Additional fees maybe determined after inspection of the condition of the returned product/s (packaging and contents). 
  • Customers are required to bring the product/s back to AdapTABLE's warehouse at their own cost for returns.
  • AdapTABLE charges labour and transport fee for onsite returns ($50 onwards).
  • All returns are subjected to a 15% administrative charge or $50, whichever is higher.
  • Refunds will be processed within 14 days after the return is completed.
  • Custom products are not applicable for refunds.

EXCHANGES

Products in sealed and unopened conditionProducts opened and usedDefective products
Exchange validity periodWithin 7 days of deliveryNA
- Within 7 days of delivery for cosmetic defects
OR
- Upon discovery of functional defects
Product packagingTo be returned in original undamaged packagingNA
To be returned in original undamaged packaging for cosmetic defects
Exchange shipping cost1. Self exchange by customers at AdapTABLE's warehouse
2. On customer's cost for self-engaged couriers
3. Onsite exchanges by AdapTABLE ($50 onwards)
NA
1:1 onsite exchange for defects reported within first 7 days. Therefore, a $50 fee is chargeable for onsite exchange or repair.
Administrative chargesNANA
NA
Refund- No refunds, full or partial
- Excess will be converted to store credits
NA
- No refunds, full or partial

EXCHANGES ARE SUBJECTED TO INSPECTION AND APPROVAL

REFUNDS

Products in sealed and unopened conditionProducts opened and usedDefective products
Return validity periodWithin 7 days of deliveryNA
See exchange policy
Product packagingTo be returned in original undamaged packagingNA
See exchange policy
Return shipping cost1. Self return by buyers to AdapTABLE's warehouse
2. On buyer's cost for self engaged couriers
3. Onsite returns by AdapTABLE ($50 onwards)
NA
See exchange policy
Administrative charges15% of product value or $50 (whichever higher)NA
See exchange policy
Damage chargesBased on condition during returnNA
See exchange policy
RefundWill be processed within 14 days after return is completed and approved.NA
See exchange policy

RETURNS ARE SUBJECTED TO INSPECTION AND APPROVAL